Frequently Asked Questions

Everything you need to know about your Okoa Skincare journey.

Are Okoa Skincare products suitable for sensitive skin?

Yes, our formulas are dermatologically tested and specifically designed to be gentle yet effective for all skin types, including sensitive skin.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually between 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days of delivery for a full refund.

Are your products cruelty-free and vegan?

Absolutely. Okoa Skincare is 100% cruelty-free and we do not use any animal-derived ingredients in our formulations.

How should I store my skincare products?

To maintain the potency of our active ingredients, we recommend storing your products in a cool, dry place away from direct sunlight.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.